Dear Valued Customer

Please note the following in preparation for your upcoming service:

Please be aware that the most recent outbreak of the Covid virus is affecting our business and the way that we offer services to our customers.

Despite a recent revision in the requirements of isolation for positive cases and close contacts, we are experiencing difficulty in resourcing our business when members of our team are required to isolate.

The lockdowns we experienced in 2021 resulted in the need for us to work through significant backlogs of service bookings – to reduce this backlog we took the decision to book to capacity which assumes we always have a full team on board.

This notice is to inform our customers that we may experience issues with providing the service you are accustomed to and it is highly likely that we will experience delays in the time taken to service caravans – we intend to honour all booking dates and will give the best indication of turnaround time on the day we receive your van.

Thank you for your understanding and please know that we will be doing the very best we can to minimise the impact on our customers.

Yours sincerely

Jayco Newcastle