Dear Valued Customer

Thank you for your patience and understanding during the mandated lockdown period where Jayco Newcastle has been unable to assist with all our customer’s requirements.

Our hearts go out to anyone who’s been impacted by COVID-19, either directly or indirectly. Jayco Newcastle continues to focus on the health and safety of our employees, families, and customers.

In anticipation of the restrictions being lifted by the NSW Government, Jayco Newcastle are planning our reopening to accommodate our customers affected by the recent lockdown period.

Please note the following relating to all service and repair bookings:

All existing bookings will be postponed

All bookings will be rescheduled in the order they were originally booked during the lockdown period, this may result in an extended waiting period for customers that were initially booked in more recently.

There is no need to call us to reschedule your existing booking. When we reopen, the Jayco Newcastle Service Department will be in touch with all of our customers with current and future bookings, we anticipate this could take a few weeks after reopening.

We apologise for these changes and recognise the inconvenience this has caused. We appreciate your support and understanding at this time.

We expect additional guidance from the NSW Government in the coming days and weeks and will provide further updates on our reopening on the Jayco Newcastle website home page.

Yours sincerely

Jayco Newcastle