Dear Valued Customer

Thank you for booking with the Jayco Newcastle Service Department. Please note the following in preparation for your upcoming service:

• Please note that there is a cost involved with servicing your caravan / motorhome. Jayco do not offer a complimentary first service. Our service team can confirm current pricing at the time of booking.
• You will be provided with an appointment time to check-in for service. Please arrive on time for your appointment and allow 15 minutes for documentation to be completed.
• If you encounter any issues with your caravan that you would like resolved at your service, you need to report these to us as soon as they arise. This enables us to schedule for them and arrange parts. Additional work reported at check-in will usually require another booking.
• Due to current volume of works it is likely that we will require your van for a period of several weeks. Please contact us to discuss options if you have a trip booked or have extenuating circumstances, and we will do our best to accommodate.
• You will be advised of your pick-up date and time at your check-in appointment. You will not hear from us again until the work is complete. Please note we do not have capacity to store vans beyond the agreed pick-up date.
• Our Service Department operates Monday – Friday. There are no check-in or pick-up appointments available on Saturdays.
• For the safety of your belongings, and our staff, please ensure that all areas of the van are neat and free of obstructions and sanitary areas are hygienically cleaned. Please ensure toilet cassettes are empty and clean.
• Please ensure your fridge is empty and defrosted prior to drop off as we will not be liable for any water damages which could potentially occur. A cleaning fee will be applicable if required.

Thank you for your understanding,

The Jayco Newcastle Service Team