Thank you for booking your RV with the Jayco Newcastle Service Department.

To help avoid delays and misunderstandings, please read the information below before your service appointment.

Service costs

Please note: servicing is a paid service (including the first service).
Our team can confirm current pricing when your booking is made.

Caravan Service Pricing

Motorhome Service Pricing

Check-in

You have been allocated a scheduled check-in time.
Please arrive on time and allow around 15 minutes to complete paperwork.

Issues and repairs

If you would like us to look at any faults or concerns, please contact us as soon as they arise. This allows us to plan the work and order parts.

Additional issues raised at check-in generally cannot be added and will require a separate booking.

Turnaround times

Our volume of work can vary, which means turnaround times may change depending on current demand and the type of work required.

If you have upcoming travel or special circumstances, please contact us before check-in so we can discuss options.

Pick-up

Your pick-up date and time will be confirmed at check-in.
You will be contacted once the work is complete.

Please note we are unable to store vans beyond the agreed pick-up date.

Operating hours

Our Service Department operates Monday to Friday only.
Check-in and pick-ups are not available on Saturdays.

Preparing your van

For the safety of your belongings and our staff, please ensure:

– The van is tidy and free of personal items

– Toilet cassettes and grey water tanks are emptied and cleaned

– Fridges are emptied and defrosted before drop-off

Cleaning or emptying fees may apply if preparation is required.

Thank you for your cooperation. Clear preparation helps us complete your service efficiently and on time.

Jayco Newcastle Service Team